Reference

Your Rights and Our Rules at kt8

Everything that governs your kt8 account — from how we handle your wallet activity to what happens when you contact support — is set out here.

Account EligibilityWallet PolicyUser RightsData HandlingContact Paths
kt8 Your Rights and Our Rules at kt8
LEGAL CONTACT

How to Reach Us on Legal Matters

For account disputes, data requests, or questions about how these terms apply to your situation, our support team handles legal queries through the channels below. Response times vary by channel — live chat is the quickest path for urgent account issues, while email suits formal written requests.

Team online

Live Chat

Open the chat widget from any page on kt8. For account or policy questions, select the Legal or Account topic so your query reaches the right team.

Email Support

Send formal requests — including data access or account closure — to our support address listed in your account dashboard under Help and Contact.

Account Dashboard

Log in, go to Settings, then Help. From there you can raise a ticket, track an open case, or find the current contact address for written legal correspondence.

DATA AND SECURITY

How We Handle Your Account Data

Your account data — including wallet transaction records for bKash, Nagad, and Rocket — is stored securely and used only for the purposes described in our privacy policy. We do not sell personal data to third parties. You can request a copy of the data we hold, ask us to correct inaccurate records, or request account closure at any time through the dashboard or by contacting support.

Data Retention

We keep transaction and account records for the period required by applicable law. After that period, data is deleted or anonymised unless an open dispute requires us to retain it.

Cookie Use

We use session and analytics cookies to keep your account logged in and to understand how the lobby is used. You can manage cookie preferences from the banner shown on your first visit.

Account Security

Login uses OTP verification sent to your registered mobile number. If you suspect unauthorised access, change your password immediately and contact support to freeze the account.

Your Rights

You have the right to access, correct, or request deletion of your personal data. Submit a written request via the dashboard ticket system or the support email address listed there.

Common Legal Questions Answered

These are the questions we hear most often about account rules, data, and eligibility. If your question is not here, reach out through live chat or the dashboard ticket system.

Access depends on your local law and the region you connect from. It is your responsibility to confirm that using an online gaming platform is permitted under the laws that apply to you before opening an account.

Any verified balance remaining in your account at the time of closure is returned to the wallet used for the original deposit. Rocket and bKash returns follow the same path. Processing time depends on the wallet provider.

Log in, go to Settings, then Help, and raise a data access ticket. We will respond with the information we hold on your account within the timeframe required by applicable law.

Yes. Submit a deletion request through the dashboard ticket system or via the support email address listed there. We retain records required by law but remove all other personal data after account closure is confirmed.

Change your password immediately using the reset link on the login page, then contact support via live chat to freeze the account while we investigate. OTP verification is required for all login attempts.

Updated terms are posted at kt8/legal/ with the effective date shown at the top. If you continue using your account after that date, you are accepting the revised terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.